Refund & Cancellation Policy

Scope

This policy applies to payments made to Qubelex Private Limited for software and app development, subscriptions, software licences, cloud and hosting services, managed IT services, maintenance, support, digital marketing, cybersecurity advisory, consulting, implementation, customization, training, and other project-based or recurring services.

General No-Refund Rule

Payments are non-refundable once received because Qubelex may immediately reserve personnel, schedule work, begin discovery or delivery, provision infrastructure, purchase third-party services, or incur administrative and operational costs. A change of mind, non-use, reduced usage, business closure, internal approval failure, funding issue, or failure to obtain an expected commercial outcome does not create a right to a refund.

Subscriptions and Automatic Renewal

Where a product or service is sold on a recurring basis, the subscription will renew for the stated billing period until cancelled. By enabling auto-debit, standing instructions, or an electronic mandate, the customer authorizes the applicable recurring charge in accordance with the order or subscription selected.

Payment providers or issuing banks may send a pre-debit notification and provide an option to stop a scheduled debit or revoke the mandate. Customers remain responsible for monitoring those notices and keeping their email address, mobile number, and payment details current.

Cancelling a Renewal or Auto-Debit

A cancellation request must reach Qubelex at least 7 calendar days before the next billing date. The customer should also cancel the subscription or revoke the mandate through the relevant account, bank, card issuer, UPI application, payment provider, or other available payment channel. Cancellation takes effect for future billing periods only and does not refund the current billing period.

A request received fewer than 7 calendar days before renewal may not be processed before the scheduled debit. Qubelex is not responsible for a renewal charge caused by a late, incomplete, or incorrectly submitted cancellation request.

Charges Already Processed

Once an authorized recurring payment or auto-debit has been processed, the renewal fee is non-refundable, including where the customer forgot to cancel, did not use the service, overlooked a renewal notice, or revoked the mandate after the debit. Access may continue until the end of the paid billing period unless the service is suspended or terminated under the applicable agreement.

Trials, Discounts, Credits, and Promotional Plans

Customers must cancel a trial before it converts to a paid plan if they do not wish to continue. Charges following a trial conversion are non-refundable. Discounts, coupons, promotional pricing, account credits, bonus periods, and complimentary services have no cash value and cannot be exchanged, transferred, or refunded unless Qubelex agrees otherwise in writing.

Deposits, Advance Payments, Milestones, and Retainers

• Booking deposits and advance payments are non-refundable because they reserve delivery capacity and initiate project work.
• Paid milestones are non-refundable once the related stage has started, resources have been allocated, or deliverables have been shared.
• Monthly retainers, maintenance fees, support plans, hosting fees, and reserved service hours are non-refundable whether or not the customer uses the full allocation.
• Unused hours, requests, credits, or service capacity do not roll over unless the applicable written agreement expressly permits it.

Customer Cancellation, Delay, or Project Pause

If a customer cancels, abandons, delays, or pauses a project, amounts already paid remain non-refundable. The customer must also pay for completed work, work in progress, committed resources, approved expenses, and non-cancellable third-party costs incurred up to the effective date of cancellation. Delivery dates may be revised when work resumes, subject to team availability.

Scope Changes and Rejected Deliverables

Changes to scope, features, platforms, integrations, timelines, or deliverables require written agreement and may result in additional charges. A refund is not available merely because the customer requests work outside the agreed scope, changes direction, delays feedback or approval, or rejects work that materially follows an approved brief, specification, design, or milestone.

Third-Party and Committed Costs

Domain registrations, hosting, cloud usage, software licences, APIs, advertising spend, payment-gateway charges, marketplace fees, stock assets, travel, equipment, taxes, and other third-party or pass-through expenses are non-refundable once purchased, activated, committed, or billed. Qubelex is not required to absorb price changes, cancellation fees, or non-refundable terms imposed by third-party providers.

Service Suspension or Termination

No refund will be issued when access or delivery is suspended or terminated because of overdue payment, misuse, unlawful activity, security risk, policy violation, abuse of personnel or systems, breach of contract, or failure to provide information, access, approvals, or cooperation reasonably required for delivery.

Duplicate, Incorrect, or Unauthorized Charges

If you believe a payment was duplicated, charged for an incorrect amount, processed after a timely confirmed cancellation, or was genuinely unauthorized, notify Qubelex promptly with the invoice or transaction reference and supporting information. We will investigate in good faith. Unauthorized transactions should also be reported immediately to the relevant bank or payment provider through its official dispute process.

Refunds Required by Law or Approved in Writing

Nothing in this policy limits any non-waivable right or remedy available under applicable law. If Qubelex determines that a refund is legally required or approves an exception in writing, the refund may be limited to the affected amount after accounting for services already supplied and non-refundable third-party costs, where permitted by law. Approved refunds will normally be returned to the original payment method, and processing times may depend on the bank or payment provider.

Chargebacks and Payment Disputes

Before initiating a chargeback for a billing concern, customers should contact Qubelex so the matter can be investigated. A chargeback does not cancel a subscription or electronic mandate. Qubelex may provide the applicable agreement, invoice, approval records, usage records, delivery evidence, and communications to the payment provider when responding to a dispute.

How to Cancel or Raise a Billing Concern

Email hi@qubelex.com from the registered or authorized email address. Include the customer or company name, product or service, invoice or transaction reference, requested effective date, and reason for the request. Keep evidence of the request and contact Qubelex again if you do not receive an acknowledgement. Do not include passwords, full card numbers, PINs, OTPs, or other sensitive authentication information.

Policy Updates and Contact

Qubelex may update this policy from time to time. The version in effect on the transaction or renewal date will apply, together with any applicable written proposal, order, subscription terms, or service agreement. If those documents conflict, the specifically agreed written terms will control to the extent permitted by law.

For questions about this Refund & Cancellation Policy, contact hi@qubelex.com.